→ Solutions → Gestion des connaissances
Knowledge base
Knowledge management consists of consolidating the implicit and explicit know-how scattered in the company and overcome difficulties linked to lack of communication, personnel turnover, distance, etc.
A complex challenge
When starting a global knowledge management project, a progressive approach is recommended based on adapted tools that will help you:
- Manage all validated documentation (including legal, technical, quality, sales & marketing documentation) as well as data processed in business applications (clients, orders, stocks?) and corporate processes
- Follow the personnel, to make sure their evolution and skills are properly monitored (who knows what, who does what, where are his publications, how can he help me?)
- Develop the know-how of the company (best practices, experience return, training material, market watch?)
Simple solutions
Ennov5 suite manages all corporate documentation in a flexible and efficient way (see document management). It can be integrated to reference databases and applications such as the CRM system. Ennov5 enables to formalize processes and monitor them based on standard workflows.
In a single application, you manage job functions and skills for each domain of expertise.
In addition, Ennov5 offers collaborative workspaces to federate value-added information related to projects, best practices, market watch and experience return. Access rights are handled in order to trace all contributions and help you monitor the creation process of the reference data in the knowledge base
However, it is critical to guarantee the knowledge base is up to date and coherent. Ennov5 manages expiration dates so that you can archive documents that are no longer valid, or notify the author that they should be updated.
Ennov5 standard features also include a simple search on any type of criteria and intuitive consultation views so that you can deploy the application very easily in your organization. It will be a widespread tool to share knowledge and communicate at the same time.
Ennov5 KM solution has been implemented at Veolia to share reference documents at group level, and at the City of Paris to build a knowledge base for a call center.