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Customization and deployment assistance
Whether to benefit from experienced project leader expertise or to speed up the deployment process, our customers often call on Ennov for assistance in their project deployment. This assistance covers the definition of the solution, the customization of the application, its integration within the enterprise IT system and the roll out. That is why Ennov's Customer Services Department has set up a service range to cover all the customer needs.
Preliminary survey
During the preliminary survey, functional needs, hardware, software or human constraints and scope of the application are precisely defined and put together in a design specification. It includes also the customization specifications and eventually the advanced specifications for the integration to the current IT system. This document is the vital lead ensuring the success of the project because it helps customers define their expectations and obtain the necessary resources.
Technical services
Technical services are more or less complex according to the enterprise environment and the ambition of the customer project. Some tasks are systematic, some are optional.Systematic tasks include:
- Software installation with the set up of the production, test and training environments,
- Installation acceptance.
Optional tasks include:
- Integration to the enterprise IT system: ERP, reference databases, Intranet portal, synchronization with the company directory, etc.
- Set up of remote access,
- Installation of updates.
The technical tasks are carried out by engineers from the Technical Unit who are afterwards in charge of the customer follow up and the maintenance tasks.
Customization of the solution
In that phase, Ennov offers services in collaboration with the client's team. They define their needs and Ennov writes them down as specifications and applies them in the customization. The phase includes:
- Defining the processes and/or the document rules to be taken into account in the solution
- Customizing the application according to the previous decisions (persons, roles, functions, entities, document types, index fields, signature workflow, various paths in the workflows, forms, etc)
- Migrating the necessary data (in terms of doc sets as well as processes or directories)
- " Defining an acceptance scenario and data set for the functional acceptance
During that phase, Ennov project leaders make use of their functional expertise and creativity stemming from earlier projects in the same sector.
Launch assistance
When the application is operational, the phase of change management helps to facilitate the acquaintance of users with the new application, and to reinforce their support, which guarantees the success of the project. The main components of that approach include:
- Validating the solution on a pilot scope
- Informing and making the users aware of the solution to come
- Defining a specific training program
- Organizing the first level support.
Deployment follow-up and return on experience
After deployment, companies wish to assess the results of their project. By calling on Ennov to lead surveys with the users, they obtain a clear evaluation of the project and recommendations on how to eventually improve its quality aspects: adequacy of the solution with initial needs, validity of indexes and parameters, relevance of the doc set and ability to find the required information. With each survey, the goal is to guarantee that beyond the technical solution, the application brings concrete daily benefits to users.
Please don't hesitate to contact us to inquire about professional services based on our products.